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Refund policy

ArcanaCCG Return & Refund Policy

Effective Date: August 5, 2026

At ArcanaCCG, we are committed to providing authentic trading card products and exceptional customer service. Due to the collectible nature of trading card products, many items are considered final sale. Please read this policy carefully before placing an order.

Eligible Returns

We accept returns on eligible items within 14 days of the delivery date, provided all of the following conditions are met:

  • The item is unused and unopened.

  • The product remains in its original factory-sealed packaging.

  • The item is in the same condition in which it was received.

  • All original packaging, promotional items, accessories, and inserts are included.

Customers are responsible for return shipping costs unless the return is the result of an error by ArcanaCCG.

All returned merchandise must be received, inspected, and approved by ArcanaCCG staff before a refund is issued. Returned items that are opened, used, damaged, altered, missing components, or otherwise fail to meet the eligibility requirements of this policy may be denied a refund. If a return is determined to be ineligible, the item may be returned to the customer at the customer's expense.

Please allow 3–5 business days after your return has been received for inspection and processing. Once approved, refunds are typically issued to the original payment method within 5–10 business days, depending on your financial institution.

Final Sale Items

To protect the integrity of collectible trading card products and prevent product tampering, the following items are final sale and are not eligible for return or exchange unless received damaged or incorrect:

  • Booster Boxes

  • Booster Packs

  • Sleeved Booster Packs

  • Elite Trainer Boxes (ETBs)

  • Mini Tins

  • Collection Boxes

  • Premium Collections

  • Promotional Packs

  • Mystery Products

  • Single Cards

  • Graded Cards

  • Sealed Promotional Cards

  • Gift Cards

  • Digital Products

  • Clearance Items

  • Flash Sale Items

Due to the collectible nature of trading card products, ArcanaCCG cannot accept returns on these items once they have been shipped, as products may be searched, mapped, tampered with, or resealed.

Pre-Order & Back-Order Policy

Please Read Before Placing a Pre-Order

When purchasing a Pre-Order or Back-Order item from ArcanaCCG, all in-stock products included in the same order will be held and shipped together once the pre-order item becomes available.

If you would like your in-stock items shipped immediately, please place them in a separate order from any pre-order or back-order products.

ArcanaCCG does not partially fulfill or partially cancel orders containing pre-order or back-order items.

Estimated release dates and shipping windows are provided by manufacturers and distributors and are subject to change without notice due to production delays, allocation changes, customs processing, shipping delays, or other circumstances beyond ArcanaCCG's control.

Payment

Payment for all pre-order and back-order items is collected in full at the time the order is placed. Your payment method will be charged immediately upon checkout to reserve your allocation.

Order Cancellations

Orders may be canceled prior to shipment by contacting ArcanaCCG Customer Support.

Customer-requested cancellations approved before shipment are subject to a 10% cancellation fee, which will be deducted from the refunded amount. This fee helps offset non-refundable payment processing fees and administrative costs incurred when the original transaction is processed.

Once an order has shipped, it can no longer be canceled.

Orders containing pre-order or back-order items cannot be partially canceled or partially fulfilled. If a qualifying cancellation is requested before shipment, the cancellation will apply to the entire order.

ArcanaCCG reserves the right to cancel any order due to:

  • Inventory shortages

  • Pricing or listing errors

  • Suspected fraud

  • Payment verification issues

  • Shipping restrictions

  • Other unforeseen circumstances

If ArcanaCCG cancels an order for any of these reasons, a full refund will be issued, and no cancellation fee will apply.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact ArcanaCCG within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the shipping box

  • Photos of the shipping label

  • Photos of the damaged or incorrect item(s)

  • Photos of the packing materials

Failure to provide the requested documentation may delay or prevent claim approval.

Manufacturer Defects

Manufacturer defects are not considered shipping damage and are not grounds for return or exchange.

Examples include, but are not limited to:

  • Print lines

  • Centering issues

  • Surface imperfections

  • Factory scratches

  • Packaging imperfections

  • Miscuts

  • Other manufacturing defects

ArcanaCCG cannot guarantee grading outcomes or factory card quality.

Lost or Stolen Packages

Once a shipment has been accepted by the shipping carrier, responsibility for the package transfers to the customer.

ArcanaCCG is not responsible for:

  • Packages marked as delivered but reported missing

  • Stolen packages

  • Orders shipped to an incorrect address provided during checkout

If a package is lost in transit before delivery, ArcanaCCG will assist in filing a claim with the shipping carrier whenever possible.

Return Authorization

Returns require prior authorization from ArcanaCCG.

Returns sent without authorization may be refused or returned to the customer at the customer's expense.

Please contact ArcanaCCG Customer Support before sending any merchandise back to us.

Chargebacks

If you experience an issue with your order, we encourage you to contact ArcanaCCG before initiating a chargeback or payment dispute so we have the opportunity to resolve the issue.

Fraudulent or abusive chargebacks may result in:

  • Order cancellation

  • Account suspension

  • Permanent restriction from future purchases

Contact Us

For questions regarding returns, refunds, cancellations, damaged shipments, or any other order-related concerns, please contact us:

Email: support@arcanaccg.com

ArcanaCCG is committed to providing authentic products, transparent policies, and exceptional customer service while protecting the integrity of the trading card hobby.